Refund policy

Return & Refund Policy

We want you to love what you ordered. If something isn't right, we're here to help.

30-Day Returns

You may return most items within 30 days of delivery for a full refund of the product price. To be eligible, items must be:

Unworn, unwashed, and in original condition
In their original packaging with any tags attached

How to Start a Return

Email us at helpcontactsolene@gmail.com with your order number and the item(s) you wish to return.
We will respond within 1–2 business days with return instructions and the return address.
Ship the item back using a trackable shipping method. Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect.

Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs (if any) are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong item, contact us within 7 days of delivery with photos. We will send a free replacement or issue a full refund — including shipping — at no cost to you.

Exchanges

Need a different size or color? The fastest way is to return your item for a refund and place a new order.

Late or Missing Refunds

If you haven't received your refund after 10 business days, first check with your bank or card provider, then contact us at helpcontactsolene@gmail.com and we'll help track it down.