Privacy policy

Privacy Policy

Last updated: July 22, 2026

Solene ("we", "us", "our") operates soleneaz.com. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

Order information: name, billing and shipping address, email, phone number, and payment details (processed securely by our payment providers — we never store full card numbers).
Device information: browser type, IP address, time zone, and cookies when you browse our store.
Communications: emails or messages you send to our support team.

How We Use Your Information

To process and fulfill your orders, including shipping confirmations and tracking updates
To communicate with you about your order or support requests
To screen orders for potential fraud or risk
To improve our store and, where you've opted in, send marketing emails (you can unsubscribe anytime)

Sharing Your Information

We share information only with service providers who help us operate the store — such as Shopify (our ecommerce platform), payment processors, and shipping carriers. We do not sell your personal information. We may also disclose information to comply with applicable laws or lawful requests.

Cookies

We use cookies to keep your cart working, remember preferences, and understand how visitors use our site. You can control cookies through your browser settings.

Data Retention

We retain order records for as long as needed for our business and legal obligations. You may request deletion of your personal data at any time.

Your Rights

Depending on where you live, you may have rights to access, correct, or delete your personal information. To exercise these rights, email us at helpcontactsolene@gmail.com.